When You Just Want a Chicken Sandwich

Should businesses be expected to take a political side?

Sometimes you just want a chicken sandwich. No debate. No declaration. Just lunch.

But when a business has been part of a public controversy, can it ever get back to simply serving lunch?

That question came to mind after reading about Chick-fil-A CEO Andrew Cathy’s recent TODAY interview. Asked about the company’s position on LGBTQ+ equal rights, he emphasized hospitality and welcoming everyone. Some people wanted a more direct answer.

I can understand both reactions. Running a business is already a full plate. Must the owner also have a public response to every issue making headlines?

At the same time, Chick-fil-A wasn’t being asked about a random topic. The questions were connected to its history of statements and charitable giving. When your company’s choices help start a conversation, you should expect people to ask where you stand today.

For me, that’s where the distinction matters: A business doesn’t need a public opinion on everything. It does need to take responsibility for its decisions.

As a business owner, I have faith, values, and causes I care about. At Shero Coffee Club, celebrating women Veterans is part of our purpose. But you don’t have to share all my beliefs to enjoy our coffee or deserve a warm welcome.

And that welcome should mean something. It should show up in how customers are served, how employees are treated, and how concerns are handled.

Businesses also have reasons to speak up about government policies. Laws affect hiring, costs, and opportunities to grow. Having someone advocate for those interests makes sense to me.

Lobbying, which means trying to influence government decisions, comes with responsibility, too. If we revisit those laws, I’d support making it easier to understand who is paying for that influence and what they want changed. People should be able to make informed decisions about the companies they support.

But advocating for a business and commenting on every social controversy are different expectations. We should leave room for an owner to say, “Our focus is serving our customers,” while still being willing to explain the company’s choices.

Customers get to ask questions. Owners get to explain their choices. And we each get to decide where to spend our money.

I don’t need every business owner to agree with me. I do want them to deliver what they promise and treat people well.

When you support a business, how much do its owner’s beliefs matter to you? Can you disagree and still be a customer? Share your thoughts in the comments. Let’s keep the conversation respectful.

*Each article reflects the author’s own views and experiences, which do not necessarily represent Shero Coffee Club, LLC.